Here is the privacy policy
Information gathering
We gather most of our information via customers visiting our website. We also gather information during telephone conversations, email contact, social media advertisements and via property portals such as Zoopla & Prime Location.
There are two types of information we collect. The first is anonymous information. This cannot be tracked back to a specific individual and typically could be statistics of how many visitors log on to and move around our website on a daily basis but would not show names, email addresses or indeed gender of the person visiting the site. At Let by Kate we aggregate questions or queries for internal reporting, targeted advertising and to improve the overall service we provide to our visitors.
In our day-to-day operation we may collect:
Full Names
Telephone numbers
Email addresses
Correspondence / Other contact addresses
Date of birth
National Insurance Number
Place of work information
Bank details (for payments to landlords).
Right to Rent share code
Information provided in order to request a free market appraisal is kept strictly confidential between you and Let by Kate only and is not shared with third parties without your prior permission unless we feel there is a requirement of law. We may use this information to provide you with ongoing market updates and special offers on the services that we undertake.
Information provided during ongoing contact may be used for the following purposes:
To provide you with marketing updates based on your legitimate interest in the services we offer.
To commence with and process an application for a property using a third party referencing platform.
To register and protect your security deposit with the Deposit Protection Service (DPS).
In order to provide energy and media comparison offers, and to update utilities and council tax authorities of tenancy changes.
In order to process maintenance works on properties via a range of carefully selected contractors and suppliers. Full details can be provided upon request.
In order to store information on our client relationship management database operated by Apex 27.
In order to have documents signed digitally via Docusign.
In order to set up and manage property inspections via Reports2go.
Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the address below. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate
Cookies
The Let by Kate website utilises cookies. These allow for the storage and retrieval of login information on a user’s system which are often used for internal reporting purposes. Most web browsers automatically accept cookies. However, by editing your browser options it is possible to block them in the future.
Feedback
Let by Kate welcome feedback on all areas of the business. Feedback is often provided in the form of suggested improvements to our overall product and service. In particular, we also encourage our customers to provide accounts/testimonials on both our Google listing and Facebook page. Should we wish to use your account/testimonial in our marketing literature we would first seek your electronic or written approval prior to publishing. All feedback provided remains the property of Let by Kate.
Changes to our Privacy Policy
We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on the 11th March 2024.
Enquiries
Should you have any questions regarding our Privacy Policy please email us at kate@letbykate.co.uk
Alternatively, you can write to us at:
Let by Kate
8 Oakwood Grove
Horbury
Wakefield
WF4 5JE